Bellman Real Estate Pty Ltd (we, us, or Bellman) is an Australian registered Proprietary Limited company that provides, amongst other things, real estate agency services.
By continuing to use the Site or any other services provided by Bellman on the Site, you acknowledge that you have read, understood, accept, and comply with this document, and agree to the use of data as set out in this document. If you do not agree with any of the information described in this document, you should not access the Site.
Collection, use, processing and disclosure of personal information
We may collect your personal information directly via the Site or indirectly through our staff or customer surveys from time to time.
The type of personal information which we might collect from you includes:
- your name;
- current and previous addresses;
- date of birth;
- telephone number;
- driver licence number;
- passport number;
- occupation; and
- certain documentation including identification documents, utilities bills or bank statements for identity and/or account verification purposes.
This information is required for us to provide products and services to you, and failure to provide requested information may result in restriction or limitation of use of our Site and services.
We may send you direct marketing communications and information about products and services, including property listings that we consider maybe of interest to you. These communications may be sent in various forms, including mail, SMS and email. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
We may also use and disclose this personal information and documentation insofar as necessary to comply with the law or to confirm your identity and the use of our integrated identity verification service.
For the above purposes, your personal information may be disclosed to our employees, contractors, related bodies corporate, government and law enforcement authorities, financial institutions, payment processers and third party service providers.
Where it is necessary to provide your personal information to third parties, we require our third-party providers and corporate customers to comply with all relevant privacy and data protection laws (including, where necessary, obtaining the appropriate express or implied consent from you at the time your personal information is collected) in order for such information to be lawfully used for identity verification and related purposes.
We do not collect, use or disclose any sensitive information about any person. This includes a person’s racial or ethnic origin, political opinion, political association, religious belief or affiliation, philosophical belief, professional or trade union or association, sexual preference, criminal record or health information.
Collection, use, processing and disclosure of other data
When you visit our Site, even without creating an Account with us, we may collect the following information which is sent to us by your computer, mobile device, phone, or any other device:
- your IP address and ISP information;
- your mobile network information;
- browser information;
- geographic information;
- standard web information such as referring/exit pages; and
- device information.
This information is collected to allow Bellman to provide sound administration and identify users located in jurisdictions where our services are restricted or not permitted according to our policies, as well as to monitor usage, data trend analysis, activity, and to personalize our Site accordingly.
Information collected may also be supplied to third parties with aggregated and anonymized statistical information about user activity and analysis.
When you access the Site, we may place cookies on your computer or device. This technology is used to recognise you as a user of Bellman’s services and to further assist with monitoring usage of our Site.
Strictly necessary cookies: Cookies that are required for the full and proper functionality of the Site;
Analytical or Performance cookies: Cookies that allow us to recognize and count the number of users that are using our Site and how they move around while they are using it. This information is used to aid us with providing better ways to improve the Site. We use a variety of analytic tools to help us analyse how users engage our website which compiles reports that help identify ways to improve the Site. The reports that are disclosed only indicate trends, and do not provide and individual details of our visitors. If you feel the need to do so, you may opt out of our analytics at any time;
Authentication cookies: Cookies used for user authentication, confirming identity and proper access to Site information; and
Functionality cookies: Used to recognize you when returning to the Site.
Bellman is not obligated to place cookies on your computer and may do it at its own discretion.
Third party content
Some of the content on our Site may include applications made available by third parties, such as advertising and social media buttons or links that allow you to share content or links to our Site. These third party applications themselves may collect information for those third parties.
Although we use reasonable efforts to ensure that third party content and applications comply with our privacy requirements, we are not responsible for the technical operation of these applications or the collection and use of information by those third parties and any information provided by you to third parties is provided at your own risk.
We take all reasonable steps (including the employment of appropriate security systems and procedures) to ensure all data held by us is safe and secure. Such security measures include but not limited to physical protection and electronic encryption to prevent any unauthorised access, authentication cookies, multilayered Site access protocol.
Access and correction
You have a right to access your personal information, subject to some exceptions allowed by law. If you wish to access your personal information, you should contact us via the Bellman Contact Us page on our Site. We reserve the right to charge a fee for searching for and providing access to your information.
We take all reasonable steps to ensure that any personal information that we collect and use is accurate, complete and up-to-date. We may, under our discretion or required by law, require updates or corrections of your personal information. Bellman will insure sufficient time is provided for you to supply the information, however depending on circumstances, we may request it within a limited timeframe. Where such information is required, we will not be liable or held accountable for your availability to provide them information, or for any loss you may incur.
If you have registered any account with us, deactivation of your account does not automatically cause your personal information to be destroyed. Generally, personal information that we collect will be held for a minimum of 7 years to comply with our record keeping requirements.
Where we determine, acting reasonably, that personal information held in respect of an individual is no longer needed for our functions or the services we provide, we will permanently destroy or de-identify that information.
If you wish for us to destroy any of your personal information collected by us, we will do so only where we determine that it is not necessary for us to hold such information and doing so will not be in breach of any legal requirements.
We will endeavour to respond to any complaints that we receive within a reasonable timeframe, taking into account volume of complaints received, the complexity and nature of your complaint.
Amendments to the policy